Returns & Refunds

30 days on new, unopened items. No time limit on defective ones.

We stand behind what we make. If a purchase is not right, we would rather sort it out than have you keep something you will not use.

You may return most new, unopened items within 30 days of delivery for a full refund. If the return is our error, we pay the return shipping.

What can be returned

Eligible:

Items in original, unused condition
Items with all original packaging
Items returned within 30 days of delivery
Defective or damaged items — no time limit

Not eligible:

Items that have been used or show signs of wear
Items without original packaging
Items returned after 30 days, unless defective
Custom orders

How to return an item

Contact us. Email returns@stonecrag.com with your order number and the reason for the return.
Get an authorization. We send you a Return Merchandise Authorization (RMA) number and shipping instructions.
Ship it. Pack the item securely in its original packaging, with the RMA number written on the outside of the parcel.
Get your refund. Once we receive and inspect the return, we process the refund within 5–7 business days.

Refunds

Refunds go back to your original payment method. Allow 5–10 business days for it to appear on your statement, depending on your bank.

Shipping costs: original shipping charges are not refundable, unless the return is our error — wrong item sent, defective product and so on.

Exchanges

The quickest route is to return the original item for a refund and place a new order for what you actually need. For a direct exchange, email returns@stonecrag.com and we will help.

This matters most for Crack Gloves: check the size chart before ordering, because a returned pair has to be unused.

Damaged or defective items

Sending a replacement at no cost
Issuing a full refund including shipping
Covering the return shipping

Include photos of the damage in your first email — it removes a whole round trip.

Need help?

Email returns@stonecrag.com or use the contact form.